Auckland Airport Hotels Auckland Airport Accommodation Auckland Airport Motels

     

    Terms & Conditions

     

    Room Rate

    Room rate offered is in New Zealand dollars and includes GST (Good & Services tax) of 15%. This is subject to change without prior notice as per New Zealand government ruling.

    Payment Policy

    All reservations require a valid credit card for Booking. First night accommodation rate will be required upon booking. You will be requested to present your valid credit card and ID on check-in at the hotel for verification. No charges will be applied until your departure.

    Payment at hotel with credit card attracts a 2% surcharge.

    Cancellation & No show Policy

    Cancellation required before a day of arrival to avoid one night’s accommodation fee. No cancellation charge will be incurred where a cancellation is received prior to 6pm local time a day before the day of arrival. In the event of a “No Show” a cancellation charge equal to one night’s accommodation will be charged to the credit card on file. Standard policy applies unless otherwise stated.

    Room rate offered is in New Zealand dollars and includes GST (Good & Services tax) of 15%. This is subject to change without prior notice as per New Zealand government ruling.

    Children Policy

    Children up to 5 years old sharing a room with an adult and not requiring an extra bed will be accommodated free of charge. In any circumstances where a rollaway bed is required the extra person charge will apply. Children are still included in the maximum occupancy of a room. Cots are available on request, free of charge.

    Check in & Check out times

    Check in time is 2.00pm. Guests arriving prior to this time may on occasion be provided with rooms when they arrive, but only by pre-arrangement. Guaranteed access to rooms prior to 2.00pm can only be provided if the reservation includes the prior night. Check out time is 10.00am. Later check out, may on occasion be possible, but only by pre-arrangement with our reception.

    Maps and Images

    Maps and images, if shown, are for general information and may not necessarily reflect actual routing, locations or services provided. Destination shots may have been supplied to Auckland Airport Kiwi Hotel by third parties and Auckland Airport Kiwi Hotel does not guarantee the accuracy of any destination shots.

    Photos are indicative only.

    Travel Insurance

    Auckland Airport Kiwi Hotel strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

    Gift Cards

    Auckland Airport Kiwi Hotel Gift Cards may only be used to pay for the accommodation portion of a booking and may not be used for non-accommodation items such as restaurants, car parking, transfers, laundry, telephone, spa services, tours or taxes not included in accommodation rates. Auckland Airport Kiwi Hotel Gift Cards are not refundable or redeemable for cash.

    Auckland Airport Kiwi Hotel Gift Cards are valid for 12 months from the date of issue or, if date specific – the date that is indicated on the gift card. Additional values cannot be added to an existing Auckland Airport Kiwi Hotel Gift Card; however, additional Auckland Airport Kiwi Hotel Gift Cards can be purchased. A 2% surcharge will apply if Auckland Airport Kiwi Hotel Gift Cards are purchased using a credit or debit card.

    Auckland Airport Kiwi Hotel Gift Cards are to be treated like cash and if they are defaced, mutilated, altered, lost or stolen they will not be replaced, refunded or redeemed. Auckland Airport Kiwi Hotel does not accept any responsibility for lost or stolen Auckland Airport Kiwi Hotel Gift Cards.

    Bookings to be fully or partially paid for using the Auckland Airport Kiwi Hotel Gift Card must be made by calling the relevant New Zealand Participating Property directly; and bookings cannot be made by calling Auckland Airport Kiwi Hotel Central Reservations.

    Unaccompanied Minors

    All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest. No children under the age of 14 can be left alone or unattended on our property under New Zealand Law. Parental guardians will be responsible for administrating this. If guests need baby-sitting services, VR Hotels can arrange this service at a fee to the guest. Please contact the participating hotel directly to arrange.

    If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult Auckland Airport Kiwi Hotel may immediately cancel the guest’s booking and the full booking amount will be forfeited to Auckland Airport Kiwi Hotel under this clause.

    Third Party Products and Services

    Auckland Airport Kiwi Hotel sometimes includes third party products or services in special packages and Auckland Airport Kiwi Hotel is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third party providers following acceptance of a booking by them. All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.

    Auckland Airport Kiwi Hotel does not warrant the accuracy of any information, statements or representations made by third parties

    Auckland Airport Kiwi Hotel is not liable for any act, omission, default or negligence of any third party provider.

    Release and Indemnity

    To the extent permitted by the law, you agree to release and hold harmless, Auckland Airport Kiwi Hotel and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property even if caused or contributed to by Auckland Airport Kiwi Hotel’s negligence, breach of duty or otherwise.

    You agree to indemnify Auckland Airport Kiwi Hotel and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) incurred or suffered by Auckland Airport Kiwi Hotel or its current or formers officers, employees or agents arising out of, caused by, attributable to or resulting from your booking or stay at the relevant Participating Property except to the extent caused or contributed to by Auckland Airport Kiwi Hotel’s or its current or former officer’s, employee’s or agent’s negligence.

    Events Beyond Control

    Auckland Airport Kiwi Hotel is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

    All travel documents, observance of laws and government regulations are your responsibility.

    Use of Information

    You consent and authorise Auckland Airport Kiwi Hotel and the relevant Participating Property to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.

    You consent to information which you have provided to Auckland Airport Kiwi Hotel or the relevant Participating Property as part of your booking being used by Auckland Airport Kiwi Hotel, the relevant Participating Property or any of their related bodies corporate for the purpose of informing you about offers and promotions which relate Auckland Airport Kiwi Hotel, Auckland Airport Kiwi Hotel’s related bodies corporate or Participating Properties.

    Auckland Airport Kiwi Hotel will not provide or disclose any information you have provided to Auckland Airport Kiwi Hotel or the relevant Participating Property to any person other than a related body corporate without your prior written consent.

    Upon request by you and to the extent permitted or required by law, Auckland Airport Kiwi Hotel will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking.

    Please note that by providing your email address you are subscribing to our Monthly Specials Newsletter. If you wish to opt out, please contact the hotel directly or email our Marketing Department.

    General

    The Terms and Conditions are governed by and will be construed in accordance with the laws of New Zealand.

    If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.